Privacy Policy

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1. Information We Collect

1.1 Information You Provide

When you purchase our Software, we collect:

• Email Address - Required for delivering your license key and software
• Name - If provided during checkout (for invoicing)
• Billing Address - If provided during checkout (for invoicing and tax purposes)

1.2 Payment Information

We do NOT collect or store payment card information. All payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. Stripe's privacy policy can be found at stripe.com/privacy.

1.3 Automatically Collected Information

We automatically collect minimal technical information:

• Transaction Data - Order ID, purchase date, amount, currency
• Delivery Logs - Email delivery timestamps and status (for dispute resolution)

2. How We Use Your Information

Purpose	Data Used	Legal Basis
Product Delivery	Email, Name	Contract Performance
Invoicing	Name, Billing Address	Legal Obligation
Customer Support	Email, Order Details	Legitimate Interest
Fraud Prevention	Transaction Data	Legitimate Interest
Dispute Resolution	All Order Data	Legal Obligation

3. Information Sharing and Disclosure

3.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We share information with trusted service providers who help us operate our business:

• Stripe, Inc. - Payment processing (they have their own privacy policy)
• Porkbun LLC - Email delivery service (transactional emails only)

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoena, court order)
• Government investigations
• Protection of our rights or safety
• Fraud prevention or security concerns

4. Data Retention

We retain your information for as long as necessary to:

• Provide customer support for your license
• Comply with legal obligations (tax records: 7 years)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

You may request deletion of your data at any time by contacting info@moteze.com. We will delete your information within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all web traffic
• Encrypted database storage
• Access controls and authentication
• Regular security audits
• Webhook signature verification (Stripe)

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of your personal data in a machine-readable format.

6.2 Correction

Request correction of inaccurate or incomplete data.

6.3 Deletion

Request deletion of your personal data (subject to legal retention requirements).

6.4 Objection

Object to processing of your data for certain purposes.

6.5 Opt-Out

We only send transactional emails (license delivery). We do not send marketing emails. If you wish to stop receiving emails, contact us at info@moteze.com.

To exercise any of these rights, email us at info@moteze.com with your order ID or email address used for purchase.

7. Cookies and Tracking

Our website does not use cookies or tracking technologies. We do not track your browsing behavior or use analytics tools. Payment checkout occurs on Stripe's secure platform, which has its own cookie policy.

8. International Users

Our services are operated from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. The "Last Updated" date at the top indicates when changes were last made.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

This Privacy Policy is compliant with GDPR (EU), CCPA (California), and other applicable data protection laws.