Have questions about our software, your license, or need technical support? We're here to assist you. Choose your preferred contact method below.
Support Hours
Monday - Friday
9:00 AM - 5:00 PM EST
Email available 24/7
Average Response
2-4 hours
During business hours
Company Information
Legal Name: Moteze Software, LLC
EIN: 35-2927949
Registered Address:
1111b South Governors Avenue STE 40913
Dover, DE 19904
United States
Email: info@moteze.com
Website: moteze.com
Common Questions
📦 Where is my license key?
Check your email inbox (and spam folder) for an email from info@moteze.com. If you haven't received it within 1 hour, contact us with your order ID.
🔑 Lost my license key?
No problem! Email us at info@moteze.com with your purchase email address or order ID, and we'll resend your license key immediately.
💻 Software won't activate?
Make sure you're entering the license key exactly as provided (including dashes). If it still doesn't work, contact our support team for immediate assistance.
💳 Need an invoice?
Email us your order ID and we'll send you a detailed invoice with company information and VAT details if applicable.
🔄 Can I get a refund?
Please see our Refund Policy for eligibility and process. We're happy to work with you to resolve any issues.
🌍 International customers?
We serve customers worldwide! Our software works internationally, and we accept payments in multiple currencies through Stripe.
Before Contacting Support
To help us serve you faster, please have the following ready:
- Order ID - Found in your confirmation email (format: MTZ-XXXXXXXX-XXXXXXXXXX)
- Email Address - Used during purchase
- Description of Issue - What's happening and what you've tried
- Screenshots - If reporting a technical issue
Business Inquiries
For partnership opportunities, bulk licensing, or business inquiries, please email: info@moteze.com
We typically respond to all inquiries within 24 hours during business days. Thank you for choosing Moteze Software!